Data Protection and Privacy Policy

0. Introduction

At Teradig LTD, we take your privacy seriously. This Data Protection and Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our services, including web hosting, domain registration, and IT consultancy services. We comply with relevant data protection laws, including the General Data Protection Regulation (GDPR).

1. Scope of the Policy

This policy applies to all personal data collected and processed by Teradig LTD, including data from customers, employees, and business partners. By using our services, you agree to the practices described in this policy.

2. Data Controller

Teradig LTD is the Data Controller responsible for your personal data. We ensure that your data is processed in compliance with applicable data protection laws.

Contact Information:

Teradig LTD
8 KG 7 Ave, Kigali, Rwanda
Email: dpo@teradig.com
Phone: [Insert Phone Number]

3. Data We Collect

We may collect the following types of personal data:

• Identification and Contact Information: Name, email address, phone number, postal address.
• Account Data: Usernames, passwords, and other credentials related to your account.
• Domain Registration Data: Information required for domain registration such as contact details for WHOIS databases.
• Financial Information: Payment details for invoicing and transaction processing.
• Technical Data: IP addresses, web browser type, operating systems, log files, and analytics data.
• Usage Data: Data related to your use of our services (e.g., bandwidth usage, traffic data).
• Communications Data: Emails, customer support inquiries, and feedback.

4. Purpose of Data Collection

We collect and use personal data for the following purposes:

• To provide and manage our web hosting, domain registration, and IT consultancy services.
• To handle customer inquiries, provide support, and manage relationships.
• To process payments, invoices, and renewals for domain names, hosting services, or other solutions.
• To register domain names and comply with domain registration regulations, including publishing WHOIS data.
• To improve our services and enhance your experience.
• To comply with legal obligations, such as data retention and regulatory reporting.
• For marketing communications, with your consent.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Obligation: Processing is necessary to fulfill our contract with you.
• Consent: Where you have provided explicit consent (e.g., for marketing communications).
• Legal Compliance: To comply with legal requirements, such as tax and regulatory obligations.
• Legitimate Interest: For legitimate business interests such as improving our services and fraud prevention.

6. Sharing and Disclosure of Data

We do not sell or rent personal data. However, we may share data with:

• Service Providers: Third parties involved in providing web hosting, domain registration, and payment processing services.
• Domain Registries: For domain name registrations, your contact information may be submitted to relevant domain name registries and may be available via WHOIS databases.
• Legal Authorities: If required by law, we may disclose personal data to authorities to comply with legal obligations.
• Business Transactions: In the event of a merger, acquisition, or asset sale, personal data may be transferred as part of that process.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including complying with legal, accounting, or reporting requirements. Data related to domain registration may be retained as required by domain registration policies.

8. Your Data Protection Rights

You have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data when it is no longer necessary for processing.
• Restriction: Request restriction of processing in certain circumstances.
• Portability: Request transfer of your data to another service provider.
• Objection: Object to processing based on legitimate interests, including marketing.
• Withdrawal of Consent: Where consent is used, you can withdraw your consent at any time.

To exercise these rights, please contact us at dpo@teradig.com.

9. Security of Data

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include encryption, firewalls, access control, and regular security audits.

10. Cookies and Tracking Technologies

Our website and services use cookies and other tracking technologies to improve your browsing experience and collect information about how you interact with our services. You can manage cookie preferences through your browser settings.

For further information, please see our Cookie Policy.

11. International Data Transfers

In certain cases, personal data may be transferred to and processed in countries outside of your jurisdiction, including countries that may not have the same level of data protection. We ensure that appropriate safeguards are in place, such as the use of Standard Contractual Clauses (SCCs).

12. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices or the content of such websites. We encourage you to read the privacy policies of any website you visit.

13. Changes to This Policy

We may update this policy periodically. Any changes will be posted on this page, and where appropriate, we will notify you by email or other means. Please review this page regularly to stay informed about how we protect your data.

14. Contact Us

If you have any questions or concerns about your privacy or this policy, please contact our Data Protection Officer at:

• Email: dpo@teradig.com
• Phone (WhatsApp calls only): +250 789 564 452
• Address: 8 KG 7 Ave, Kigali, Rwanda